ISO 9001 : 2015 Certification - Primrose Projects

Quality Assured – ISO9001:2015 certified

Primrose have achieved ISO9001:2015 certification following a rigorous assessment of their quality management systems.

The International Organization for Standardization sets out the criteria for a quality management system called ISO9001. This global standard is based on several quality management principles including a strong customer focus, the motivation and performance of management, organisational processes and continual improvement.

Fraser Wright, Buyer, who led the assessment and certification process said “We are delighted achieve certification which recognises Primrose’s commitment to ensuring that customers get a consistent, good quality service. I believe application of the standard will help us meet the needs of customers and project stakeholders while also ensuring we meet statutory and regulatory requirements”

carillon apprentice

Displaced apprentice finds new position at Primrose

In light of the recent announcement regarding the collapse of Carillion, the industry has come together to help the 1400 displaced apprentices.

Primrose were one of the first to contact the Construction Industry Training Board (CITB) to offer assistance. Founder and MD, Sean,  has been active as a Construction Ambassador for the CITB for several years, so understood the predicament former Carillion apprentices would face:

“Developing skills and offering opportunities for experiential learning is one of the ways Primrose help people starting out in construction. Not only does this help to the organization meet its contractual obligations in the present, but also nurtures the construction leaders of tomorrow.”

Contracts Manager appointment

Clients and colleagues may already know Danny Flint as one of Primrose’s dedicated site managers…but no more!

Danny has been promoted to the role of Contracts Manager as part of Primrose’s wider programme for modest expansion planned in the next few months. Having chalked-up eight years of loyal and valued service at the company, Danny has certainly earned his stripes!

“We are very pleased to announce Danny’s promotion and proud to be supporting his continued professional development”                 Sean Carter – founder and Director.

Construction Ambassador

Co-founder Sean, in his capacity as Construction Ambassador for the Construction Industry Training Board, volunteered his time today to support local apprentices.

The main aim of a Construction Ambassador is to help build a positive image of the construction industry through visiting schools, colleges and higher education institutions to promote the construction industry as an attractive career option. Today’s task was to conduct mock-interviews with second and third year apprentices at Harrow College.

“It’s rewarding to be able to help young people avoid the common pitfalls in interview situations. It was also rewarding to get out of this office for the day!”

Construction Ambassador

Primrose founder, Sean, has been recognised as a Construction Ambassador by CITB-Construction Skills.

After being approached by the CITB earlier this year, Sean was delighted to take on the role which seeks to encourage young people into the industry.

The main aim of a Construction Ambassador is to help build a positive image of the construction industry through visiting schools, colleges and higher education institutions to promote the construction industry as an attractive career option.

“I want to inspire young people and help them see the wide range of opportunities that the construction industry offers. Our industry represents 8% of GDP and employes 2.6 million people. In my view, the opportunities within the sector are boundless!” – Sean Carter.

Primrose celebrate 10 years in business

In May 2004 Sean and Steve took a leap of faith that at the time seemed so risky. Today is ten years to the day since Primrose Building Contracts was incorporated as a limited company.

Over the past ten years the company has sought to provide a high quality, well organised and excellent value service. This was very much the intention of the founders, having been involved with other companies who’s offering was just not up to scratch.

“I am proud today of the dedication and passion of the people who have contributed to, and who continue to buttress Primrose’s success” – Sean Carter, Co-founder

Joiners and Leavers

After his first year in construction, office manager Dan is moving onto to persue a career at the ‘coal-face’ of our industry.

His diligent approach to his work and genial nature is a real loss to Primrose but we wish him every success for the future, wherever that may be!

Following Dan’s decision, it was with pure serendipity that director, Sean learned the sad news that the prestigious, London based contractor Holloway White Allom would be placed into administration.

Our new office manager, James, leaves his position as site manager at Holloway White Allom and brings a wealth of experience in high-end refurbishment of residential and public buildings.

Environmental Policy

Respecting the environment should be considered as an essential part of our activities and objectives. Our desire is to make a positive contribution to conserving those natural resources considered to be of ecological, scenic, scientific, cultural or recreational interest, through the progressive environmental integration of our activities, and through awareness and compliance to all environmental legislation that affects us.

All personnel should be aware of these principles. They are described more specifically in the following action priorities:

The integration of Environmental and Quality Management Systems in all operations, activities and services linked to our projects or directly related to them.

Establishing procedures to familiarize and update us with regard to the legal requirements that affect us, as well as customizing the procedures to each construction site.

Awareness of and adherence to current codes relating to good environmental practices in our market sector, as well as awareness of any possible future codes.

The entire organisation’s commitment to continuous improvement through analysis, based on technical and economical criteria, new and preferably preventative procedures, measures and practices that are aimed at progressively improving our environmental behaviour.

Our operatives and managers will progressively increase their knowledge in environmental material, through training plans.

Maintaining internal audit plans as a tool for forecasting the environmental effects of our activities and controlling the efficiency of the applied measures.

Periodically adapting our Environmental Policy to the new environmental demands.

Maintaining communication channels open with relevant external agents, letting our environmental conservation activities be known.

Actively participating in the efforts made by the government and social partners in providing new solutions to environmental problems in our surroundings.

Policy review: This policy has immediate effect and replaces all previous versions. This policy will be reviewed periodically and amended as necessary.


Sean Carter, Managing Director


Responsible timber procurement policy

This statement sets out Primrose’s commitment to responsible timber procurement. This policy is mandatory for all sites where Primrose is the main contractor. Relevant suppliers are also required to adopt similar sustainable timber procurement policies.

  • Primrose is committed to the responsible procurement of forest products.  Our long-term intention is to source all forest products we procure directly or indirectly (through sub-contractors) from known licensed and legal sources which have been verified to credible certification standards.
  • Primrose will never knowingly become involved in, collude with or procure timber from illegal logging operations;
  • We will work with our supply chain to ensure that where possible all forest products originate from FSC-certified sources;
  • Primrose’s Timber Procurement Policy Requires that all timber and wood-derived products that are to be used both on site (e.g. hoarding, scaffold boards etc.) and as construction material, must have Forest Stewardship Council (FSC) Chain of Custody certification, or in cases where it is not possible to source FSC-certified products, we will source from independently verifiable legal and sustainable sources; and
  • Primrose believes that the FSC Currently represents the gold standard and a credible benchmark for responsible forest management, and it remains our preference to increasingly source from credibly certified forests or verified recycled sources. Timber which only meets legal and sustainable sources criteria, or is from other certified sources with a complete chain of custody, will be accepted only in very special cases, see exemptions to the policy below.

Subcontractor sourced timber

When requested, suppliers must be able to provide evidence to Primrose that the wood or wood products they supply are from legal and sustainable sources. Note that for a source to be considered sustainable the legality criteria also have to be met.

In order to assist procurement personnel and suppliers, Primrose has identified two types of evidence that will demonstrate the legality and sustainability of timber and timber products.

  • Type 1evidence is independent certification of the timber and timber products by any of the forest certification schemes that meet the policy requirements and evidence these have been procured with a complete chain of custody for Primrose’s use. FSC is by far the most robust and Primrose’s preferred scheme. Others that may be considered are: Sustainable Forestry Initiative SFI, Canadian Standards Association scheme CSA and PEFC. (PEFC Is an “umbrella scheme” which endorses national schemes. The Canadian scheme, CSA, and the North American, SFI, have been endorsed by PEFC.)
  • Please Note. For Certain product groups and countries of origin (for example China, Central African countries, Indonesia, Russia, Brazil and Malaysia) we will only accept FSC-certified products.
  • Type 2 Evidence is alternative documentary evidence that provides assurance that the source is legal and sustainable. For example, evidence of legal authority to harvest from the country of origin, evidence of payment of royalties or other fees via official records of payment, and so forth.
  • These Two forms of evidence can be combined, for example when the forest of origin is certified, but the chain of custody is not.

Exemptions to the policy

Only in situations where a particular type of product or timber species is needed and it is not possible to source FSC products will exceptions to the requirements be accepted. Primrose will always take reasonable steps to ensure that the source is legal and sustainable and preference will be given to material from sources that are demonstrably in an active program to improve and certify forest management. Exemptions will only be permitted where authorised by the client or client’s representative. We must be provided with:

  • A documented justification setting out why FSC products can’t be used;
  • Evidence that the source of material was legally managed; and
  • Confirmation that the client is aware.

Timber reporting requirements: All Projects are required to report on their timber usages on a quarterly and six-monthly basis respectively. Site managers will ensure that projects report on all attributable spend that can be reasonably identified and monitored.

Our policy will be delivered by: The directors are responsible for the overall delivery of this policy. Contract and site managers are responsible for the communication and enforcement of the policy. Site managers are responsible for the collating of data at site level.

Policy review:  This policy has immediate effect and replaces all previous versions. This policy will be reviewed periodically and amended as necessary


Sean Carter, Managing Director