ISO 9001 : 2015 Certification - Primrose Projects

Quality Assured – ISO9001:2015 certified

Primrose have achieved ISO9001:2015 certification following a rigorous assessment of their quality management systems.

The International Organization for Standardization sets out the criteria for a quality management system called ISO9001. This global standard is based on several quality management principles including a strong customer focus, the motivation and performance of management, organisational processes and continual improvement.

Fraser Wright, Buyer, who led the assessment and certification process said “We are delighted achieve certification which recognises Primrose’s commitment to ensuring that customers get a consistent, good quality service. I believe application of the standard will help us meet the needs of customers and project stakeholders while also ensuring we meet statutory and regulatory requirements”

‘Performance Beyond Compliance’

Having recently carried out their second site visit, the Considerate Constructors Scheme has awarded the St John’s Wood site with a score which exceeds the requirements set out by the scheme.

The scheme seeks to improve the image of construction by setting standards and monitoring registered sites for compliance. Primrose achieved 8/10 or ‘excellent’ in three of the five individual categories which make up the assessment. With all five categories achieving at least 7/10 or ‘Very good’, the site has been awarded with a certificate of Performance Beyond Compliance

Approach to protecting the environment is “Excellent”

The Kensington basement project had its first visit from the Considerate Constructors Scheme monitor this week.

Primrose achieved 8 out of 10, which equates to an ‘Excellent’ score, in the category of ‘Protecting the Environment’.

The monitor’s report noted ‘The environment policy gives clear direction on how the company is contributing to the environment. Good practice is seemingly high reflecting the policy.’

Co-founder Steve was pleased with the result: ‘8 out of 10? Not bad for their first site assessment!’

First BREEAM project underway

To comply with a specific planning condition imposed by the local authority, the basement project in Kensington must be a BREEAM assessed project. But what exactly is BREEAM?

BREEAM is the world’s foremost environmental assessment method and rating system for buildings, with 250,000 buildings with certified BREEAM assessment ratings and over a million registered for assessment since it was first launched in 1990.

BREEAM sets the standard for best practice in sustainable building design, construction and operation and has become one of the most comprehensive and widely recognised measures of a building’s environmental performance. It encourages designers, clients and contractors to think about low carbon and low impact design, minimising the energy demands created by a building before considering energy efficiency and low carbon technologies.


Environmental Policy

Respecting the environment should be considered as an essential part of our activities and objectives. Our desire is to make a positive contribution to conserving those natural resources considered to be of ecological, scenic, scientific, cultural or recreational interest, through the progressive environmental integration of our activities, and through awareness and compliance to all environmental legislation that affects us.

All personnel should be aware of these principles. They are described more specifically in the following action priorities:

The integration of Environmental and Quality Management Systems in all operations, activities and services linked to our projects or directly related to them.

Establishing procedures to familiarize and update us with regard to the legal requirements that affect us, as well as customizing the procedures to each construction site.

Awareness of and adherence to current codes relating to good environmental practices in our market sector, as well as awareness of any possible future codes.

The entire organisation’s commitment to continuous improvement through analysis, based on technical and economical criteria, new and preferably preventative procedures, measures and practices that are aimed at progressively improving our environmental behaviour.

Our operatives and managers will progressively increase their knowledge in environmental material, through training plans.

Maintaining internal audit plans as a tool for forecasting the environmental effects of our activities and controlling the efficiency of the applied measures.

Periodically adapting our Environmental Policy to the new environmental demands.

Maintaining communication channels open with relevant external agents, letting our environmental conservation activities be known.

Actively participating in the efforts made by the government and social partners in providing new solutions to environmental problems in our surroundings.

Policy review: This policy has immediate effect and replaces all previous versions. This policy will be reviewed periodically and amended as necessary.


Sean Carter, Managing Director


Responsible timber procurement policy

This statement sets out Primrose’s commitment to responsible timber procurement. This policy is mandatory for all sites where Primrose is the main contractor. Relevant suppliers are also required to adopt similar sustainable timber procurement policies.

  • Primrose is committed to the responsible procurement of forest products.  Our long-term intention is to source all forest products we procure directly or indirectly (through sub-contractors) from known licensed and legal sources which have been verified to credible certification standards.
  • Primrose will never knowingly become involved in, collude with or procure timber from illegal logging operations;
  • We will work with our supply chain to ensure that where possible all forest products originate from FSC-certified sources;
  • Primrose’s Timber Procurement Policy Requires that all timber and wood-derived products that are to be used both on site (e.g. hoarding, scaffold boards etc.) and as construction material, must have Forest Stewardship Council (FSC) Chain of Custody certification, or in cases where it is not possible to source FSC-certified products, we will source from independently verifiable legal and sustainable sources; and
  • Primrose believes that the FSC Currently represents the gold standard and a credible benchmark for responsible forest management, and it remains our preference to increasingly source from credibly certified forests or verified recycled sources. Timber which only meets legal and sustainable sources criteria, or is from other certified sources with a complete chain of custody, will be accepted only in very special cases, see exemptions to the policy below.

Subcontractor sourced timber

When requested, suppliers must be able to provide evidence to Primrose that the wood or wood products they supply are from legal and sustainable sources. Note that for a source to be considered sustainable the legality criteria also have to be met.

In order to assist procurement personnel and suppliers, Primrose has identified two types of evidence that will demonstrate the legality and sustainability of timber and timber products.

  • Type 1evidence is independent certification of the timber and timber products by any of the forest certification schemes that meet the policy requirements and evidence these have been procured with a complete chain of custody for Primrose’s use. FSC is by far the most robust and Primrose’s preferred scheme. Others that may be considered are: Sustainable Forestry Initiative SFI, Canadian Standards Association scheme CSA and PEFC. (PEFC Is an “umbrella scheme” which endorses national schemes. The Canadian scheme, CSA, and the North American, SFI, have been endorsed by PEFC.)
  • Please Note. For Certain product groups and countries of origin (for example China, Central African countries, Indonesia, Russia, Brazil and Malaysia) we will only accept FSC-certified products.
  • Type 2 Evidence is alternative documentary evidence that provides assurance that the source is legal and sustainable. For example, evidence of legal authority to harvest from the country of origin, evidence of payment of royalties or other fees via official records of payment, and so forth.
  • These Two forms of evidence can be combined, for example when the forest of origin is certified, but the chain of custody is not.

Exemptions to the policy

Only in situations where a particular type of product or timber species is needed and it is not possible to source FSC products will exceptions to the requirements be accepted. Primrose will always take reasonable steps to ensure that the source is legal and sustainable and preference will be given to material from sources that are demonstrably in an active program to improve and certify forest management. Exemptions will only be permitted where authorised by the client or client’s representative. We must be provided with:

  • A documented justification setting out why FSC products can’t be used;
  • Evidence that the source of material was legally managed; and
  • Confirmation that the client is aware.

Timber reporting requirements: All Projects are required to report on their timber usages on a quarterly and six-monthly basis respectively. Site managers will ensure that projects report on all attributable spend that can be reasonably identified and monitored.

Our policy will be delivered by: The directors are responsible for the overall delivery of this policy. Contract and site managers are responsible for the communication and enforcement of the policy. Site managers are responsible for the collating of data at site level.

Policy review:  This policy has immediate effect and replaces all previous versions. This policy will be reviewed periodically and amended as necessary


Sean Carter, Managing Director