It is the policy of Primrose Projects to maintain a quality system designed to meet the requirements of ISO 9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation. Including but not limited to:
Enforce and maintain high levels of service and finish, which satisfy the exceptional requirements of all of our clients and interested parties at all times. Meeting and exceeding their expectations is our main goal;
Ensure all legal requirements, codes of practice and all other requirements applicable to our activities are met;
Maintain reduction of hazards, prevention of injury, ill health and pollution;
provide all the correct equipment and ensure staff employed are trained and competent;
Make sure all employees are made aware of their individual obligations in respect of our quality policies;
Implement and uphold a management system that will achieve the above objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.
The points outlined in this quality policy provide a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Customer service is an essential part of the quality process. To ensure this is fulfilled, all ‘customer facing’ employees receive training to ensure awareness and understanding of proper and polite communication, and the impact improper practise has on customer service.
To ensure Primrose keeps continuous improvement at the forefront of its operations, the quality system is regularly reviewed by the relevant parties to ensure it remains appropriate and suitable to the business. The Quality System is subject to both internal and external annual audits.